General Terms and Conditions of the SuperSkiCard

Welcome to the website and online shop of the SuperSkiCard, represented by the Schmittenhöhebahn AG, Salzachtalbundesstraße 7, 5700 Zell am See, Austria, Tel. +43(0)6542/789-0. These are the General Terms and Conditions of the SuperSkiCard (hereinafter: "GTC").

These GTC regulate the contractual relationship between the partners of the SuperSkiCard and the natural and legal persons who use the services of the SuperSkiCard (hereinafter "users"). The GTC concern the use of the website as well as all subdomains belonging to this domain (hereinafter together "SuperSkiCard website"). They then apply when you make use of the SuperSkiCard Website or parts of it via other websites which enable partial or full access to the SuperSkiCard website.


General terms

The electronic marketplace of the SuperSkiCard is a marketplace on which ski passes (season passes and 10-day-flexible tickets) can be purchased by users. The Schmittenhöhebahn AG, as the representative of the cableway and lift companies participating in the SuperSkiCard, is not a contracting party itself of the contracts concluded exclusively between the users of this marketplace and the individual service providers. The Schmittenhöhebahn AG acts as a service conveyor. The fulfillment of these contracts concluded via the SuperSkiCard website also ensues exclusively between the user and the service provider.


Special terms for electronic orders:

An order can only be processed when all of the mandatory information is entered completely and correctly in the booking window. The customer is responsible for the correct entry of the data and acknowledges the fact that the order will not be successful if the information is entered improperly. Forgery of documents as well as false disclosures of vintage cause withdrawal of the tickets. The responsible customer will not be transported anymore.  A fine is charged for any misuse (as well as for the use of a third party). Further more, the customer has to pay the full price of the skipass-value. Criminal complaint reserved.

Conclusion of contract: The customer acknowledges the fact that once he has accepted the General Terms and Conditions and has pressed the “Send Order” button, the order can no longer be cancelled or rescinded.

Use of service booked: The service booked can be made use of upon receipt of the data carrier – at the earliest as of Oct. 12, 2019 or once the lifts of the participating ski resorts assume operation (at or after Oct. 12, 2019). The postal delivery time must be taken into consideration (normally 3 workdays in Austria). We shall not be held responsible for postal deliveries lost in transit.

Complaints are to be addressed only to the sales offices of one of the participating ski resorts.

The hotline number (+43(0)6542/789-211) can be called from Monday - Friday from 8:00 am - 5:00 pm for problems concerning ordering or delivery as well as for any other difficulties.

Data processing: The customer gives his explicit consent for the data he entered during the ordering process for the purpose of carrying out the order and payment to be forwarded to the databank of the SuperSkiCard and to be stored, processed and transmitted.

The customer has the opportunity to create a safe connection (SSL) for the transmission of data on his side. On the part of the participating company, at least the transmission of the data necessary to handle the payment is carried out via safe data lines at any rate.

All companies participating in the ordering process are subject to the secrecy of telecommunications and the obligations of secrecy of the data protection act.

Jurisdiction/proper law: The stipulated place of jurisdiction for disputes arising from this contractual relationship is Zell am See in so far as it does not conflict with the imperative legal provisions. Austrian law exclusively is to be applied to disputes arising from this contractual relationship.

Consumers: These General Terms and Conditions of Business and Delivery shall apply with regard to legal transactions with consumers in terms of the Austrian Consumer Protection Act in so far as they do not contradict the imperative terms of the Consumer Protection Act to be applied. If need be, ineffective terms will not become completely invalid, but are to be restricted to the still valid contents which come closest to them.

In accordance with § 5e of the Consumer Protection Act, consumers are, above all, entitled to withdraw from contracts concluded with us by way of telesales (i.e. contracts concluded via e-mail, telefax, the Internet, etc.) in keeping with a period of seven workdays (excluding Saturday) if one of the exceptions to the right of rescission in accordance with § 5f of the Consumer Protection Act does not apply. The rescission must be made in writing in order to be effective and is to be addressed to the SuperSkiCard, represented by the Schmittenhöhebahn AG, Salzachtalbundesstraße 7, 5700 Zell am See, Austria ( Posting in good time suffices. With regard to resettlement in the event of rescission of contract, the customer must defer the service received and pay the SuperSkiCard an appropriate amount for its use. Concurrently, the Super Ski Card must refund any payment possibly made. The cost of the return is to be borne by the consumer.


Information about the SuperSkiCard


Winter 19/20                                                 Duration of season: Oct. 12, 2019 – May 3, 2020

Temporal scope of validity: The SuperSkiCard (following SSC) is valid during the respective operating times of the ski resorts mentioned, earliest from Oct. 12, 2019. In the event of technical difficulties, storms and special weather conditions, lack of snow, etc, and imminent overcrowding, the ski areas reserve the right to close or limit the facilities/slopes or to stop the sales of ski passes. No claims to refunds, replacement or extension of ski passes exist in these cases.

In very small ski areas and/or at many practice lifts the SuperSkiCard (subsequently referred to as SSC) is not available and/or is not valid.

Rules of use: Owners of a SSC are entitled to use the lifts and cable cars of the pool-members during the hours of operation (except night skiing or evening offers, e. g. tobogganing, or special trips outside the general operation times). The general operation times are scheduled autonomic through the participating ski areas. In case of area-closings due to operational reasons (partially or totally) - for whatever reasons - guests cannot assert a claim.

Parking: Free parking with the SSC according to the terms of the ski resort.

Transport of bikes/flying device: Free transprt ofbikes/flying device according to the terms of the ski resort.

Ski bus: Free use of the ski bus with the SSC according to the terms of the ski resort.

Expiration of validity: Unused days of skiing lose their validity and will not be refunded, replaced or credited.

Transferability and exchanges: The SSC is only issued to one person and is non-transferable (neither within a family). It is not possible to postpone or extend its validity.

Changing ski resorts: Entering a ski area means that one day will be deducted from the period of validity. Changing to another ski area during this day is possible.

Hands-free access with the KeyCard: Do not enter a ski area with two valid passes – otherwise a day will be deducted from each ticket.

Loss of ski passes/season passes/flexible passes: Lost day ski passes will not be replaced. Loss of a season pass or a 10-day flexible pass can be reported to one of the sales offices. Upon proof of ID the season pass or 10-day flexible pass will be stopped and a replacement pass issued upon payment of a processing fee of € 15 and no earlier than one day after the loss was reported. Every owner has to keep his ticket safe, that the access for a third-party is denied. No refund for forgotten SSC.

Refunds: Refunds are only possible in the event of ski accidents/injuries. Any refunds are acts of generosity and do not base a legal title for the future.  The SSC and a medical certificate of a local doctor are to be submitted immediately. No refunds for season tickets after February, 29th.

Misuse of card: Any kind of misuse of the SSC, including use by a third party, will be punished. The result: Confiscation of the SSC without compensation and a charge of a fine determined by the conditions laid down by the ski resort (min. of € 40) as well as the price of a day ticket for the respective ski resort. Subject to charges.

Regulation for small children: The special rate and transport terms apply to small children (born in or after 2014) depending on the conditions specific to the region and ski resort.

Family bonus: If season passes are purchased for the two oldest children (born 2001 and younger) at the same time, a family receives free season passes for each additional younger child in the family (children born in or after 2001). Presentation of confirmation of family benefits from the tax office (Austria) or proof of child benefits (Germany) is required.

General terms of transport: The general terms of transport for the respectively used lift facilities are posted and binding for everyone. The orders of the operating staff are to be complied with to avoid endangering third parties. Passes will be revoked in the event of noncompliance.

The individual services which this card entitles you to are rendered by legally independent companies. The company which sells the card is only acting as the representative of the other companies. Therefore, only the respective company shall be held liable for the rendering of the individual services and for compensation in the event of possible incidents.

Please note: Data exchanges takes place between all SSC-partners.

Information according to §24 DSG 2000 for photo compare
It should be noted that a reference photo of a lift card holder is taken when he/she passes through a turnstile equipped with a camera – for the purpose of access control. This reference photo is compared with further photos, by lift staff, of the person walking through other camera-equipped turnstiles. The reference photo is deleted immediately after the expiry of the validity of the lift pass. The other photos are deleted 30 minutes after each passage through a turnstile, unless there is misuse of the lift pass.
It should be noted that the possibility also exists of purchasing lift tickets which are technically configured so that no photo is made when passing through a turnstile. In these cases, however, spot checks by the lift staff must be reckoned with.

General terms and conditions as well as data protection specification find on and participating companies.

The entire team at the SuperSkiCard resorts as well as the info hotline staff in Zell am See/Schmittenhöhebahn AG (+43/(0)6542/789-211) or will be happy to provide you with more information.