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MEASURES AND SAFETY NOTICE

Current Info

Current information on the 2G rule and FFP2 mask obligation

For the use of cable cars and lifts, the ski resorts are obliged to check that all guests from the age of 12 upwards have a valid 2G certificate (vaccinated or recovered). Tickets only allow access to the ski resort if a corresponding 2G status is proven.

For children between the ages of 12 and 15, if they can present a Corona test pass (Ninja Pass for schoolchildren in Austria) proving the test intervals for the current week (also valid on Friday, Saturday, Sunday of the test week), then this is equivalent to a 2G certificate.

The obligation to provide 2G certification does not apply to people who have evidence of initial vaccination with a centrally approved vaccine against COVID-19 and proof of a negative PCR test, which is not older than 72 hours. (Transitional period until 6.12.2021)

The obligation of a 2G certification does not apply to people who cannot be vaccinated for health reasons. In such cases, proof of a negative PCR test, which must not be older than 72 hours, must be provided from an authorised body together with a medical certificate.

In addition, the FFP2 mask requirement applies to cable cars and lifts (closed means of transport)


Verification of the 2G proof & activation of tickets:

1. Web Portal
Link your SuperSkiCard to the 2G certificate online from home.
Pre-requisite: Ticket + digital 2G proof.
Link your ticket to your 2G-proof now!

2. Green Pass Checks*
At the "Green Pass Check Stations" at the valley stations, you can quickly and easily link your ticket to your 2G certificate.
Pre-requisite: Ticket + digital 2G proof.

3. Ticket machines*
Here, tickets can be linked directly to your 2G proof.
Pre-requisite: Ticket + digital 2G proof.

4. Cash desks*
Tickets can also be activated directly at the ski pass ticket offices.
Pre-requisite: 2G proof.

*Please inform yourself about the possibilities of individual ski resorts.

The verification of your 2G proof or the activation of your ticket in the ski areas of Almenwelt Lofer, Rauris and Weißsee Gletscherwelt/Uttendorf must be done separately before admission to the respective ski area.

Please have your 2G proof ready for inspection at any time for the duration of your stay in the ski resort.

Privacy policy information
Tickets for people who have a 2G proof will be activated for the respective period of validity of the 2G proof, provided that the relevant data storage has been approved.

Questions about 2G rule for ski areas

Does the 2G rule apply when entering a ski resort?

Currently there is no legally prescribed 2G or 3G rule.

From November 15, 2021 all guests entering the ski area will have to carry at all time a valid 2G proof in accordance with the current regulations. The checking or linking of the lift passes and proof is done either online (portal currently still being developed) or on site at the lift ticket offices or lift access points.
Children up to the age of 12 currently do not have to provide proof of 2G or 3G.

Children ages 12 to 15 are deemed to have 2G-status if they are able to present proof of Corona testing (e.g. “Ninja Pass” for Austrian pupils) which clearly shows the testing intervals for the current week (also applies to Friday, Saturday, Sunday of the testing week).

Proof of 2G-status is not required from guests who can provide evidence of having received a first vaccination with a centrally approved vaccine against COVID-19 as well as a negative PCR test conducted no more than 72 hours before.

What conditions apply to the sale of season tickets, flexible tickets & multi-day ski passes?

Currently, no 2G / 3G proof is required to purchase the above mentioned tickets.

From November 15, 2021 all guests entering the ski area will have to carry valid 2G proof in accordance with the current regulations. The checking or linking of the lift passes and proof is done either online (portal currently still being developed) or on site at the lift ticket offices or lift access points.
Children up to the age of 12 currently do not have to provide proof of 2G or 3G.

If you bought your SuperSkiCard before November 15th, you have the option of linking the ticket to the 2G certificate.

  • The cashier links the ticket/pass number with the 2G proof
  • Link the pass to the 2G proof online - enter ticket number and scan QR code (green passport)


Important note: These tools are currently developed. It will be integrated into the POS system or be available online as soon as possible.




Is there a right to a refund if there are tightening of the conditions of purchase for season tickets, subscription blocks & multi-day ski passes or for access to a ski resort?

Should the current legal requirements for the purchase of the above-mentioned tickets or for access to a ski resort change and the owner of a season ticket, subscription block or multi-day ski pass cannot / does not want to comply with the terms of use of the season ticket (e.g. 2G/3G rule), and the use thereof is therefore only possible to a limited extent or not at all, there is no entitlement to a refund.

What applies for gastronomy?

The 2G-rule currently applies to all catering establishments on the mountains, with the in question 1 mentione exceptions for children and recipients of the first vaccination with a valid PCR test!

Questions about reimbursement

Will ski passes be refunded in the event of an official closure (lockdown) of the ski resorts due to Covid-19?

A refund is guaranteed if no ski operation is possible for at least 4 weeks during the season period of 9th October 2021 to 1st May 2022 in all regions of the SuperSkiCard and the season tickets were used for less than 15 days.
There is no entitlement for the period of a current closure or one that took place before the purchase.

Does the right to a refund apply if my arrival in one or more regions of the SuperSkiCard cannot be reached due to a border closure, or a travel warning is issued by my country of origin?

No, no refund will be given in the event of border closures or travel warnings.

How is the refund calculated?

The amount of the refund is based on an amortisation calculation. If the season ticket was used on 15 or more ski days, it is considered to have been used sufficiently and amortised.
If a refund is granted (see question 1), € 53 Euros (adult price) will be deducted from the purchase price per ski day used, and the difference will be refunded.
With a subscription block, ski days not consumed will be refunded aliquot.
In the case of multi-day ski passes, an aliquot refund of the unused ski days will be made.

After how many days of skiing is the season ticket considered to have been used sufficiently and there is no entitlement to a refund in any case?

From 15 days of use, the season ticket is considered sufficiently used and a refund is excluded.

Is there a refund for season tickets if one or more ski resorts in the SuperSkiCard regions are closed due to a lockdown?

As a ski association with over 90 cable car companies, SuperSkiCard customers have plenty of opportunities and alternatives for a flexible choice of ski area. The closure of one or more ski resorts, regardless of the duration of the prescribed closure, does not affect the operation or the opening hours of the remaining ski resorts and thus does not affect the basic possibility of using the SuperSkiCard. Therefore, no refund will be given.

Reimbursement season tickets 2020/21

information for season tickets 2020/21

General questions

Which provisions or capacity restrictions apply to cable cars?

There are no capacity restrictions for cable cars and lifts.
Since 15th September, the wearing of an FFP2 mask is mandatory.
Additional requirements of the individual cable car companies must be observed.

How do I conduct myself in an appropriate manner? How can I best protect myself and others?

  • Only head to the piste when you are in good health. If you have any signs of illness please stay home.
  • Use contactless payments or purchase the ski tickets you want in advance in our online ticket shop.
  • Refrain from handshakes and hugs.
  • Wear nose-mouth protection in designated areas.
  • Maintain sufficient distance from people you do not know where possible
  • Wash your hands with soap regularly and use disinfection dispensers provided.
  • Ensure there is plenty of ventilation in enclosed spaces and cabins
  • Pay heed to the notice boards and instructions from staff.
  • Pay heed to the general hygiene rules and also coughing ans sneezing etiquette.
  • Act in a responsible manner.


Many thanks for your support. We look forward to enjoying the winter season 2021/22 together.

Information: This page is continuously updated to reflect current government measures and regulations.