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MEASURES AND SAFETY NOTICE

Current Info

FFP2 mask requirement in closed rooms from March 24, 2022

The FFP2 mask requirement has been in force again since March 24, 2022.

That means:
- in closed station areas
- during the lift ride in closed cable cars
- in gastronomy until the seat is reached
- in the toilet facilities

Our answers to the most important questions about Covid-19

What is currently acceptet a necessary Covid proof and how long is it valid? (17.2.2022)

VACCINATED

BioNTech/Pfizer, Moderna, AstraZeneca, Johnson/Johnson, Novovax
2 vaccinations: valid for 180 days (6 months)
3 vaccinations: valid for 270 days (9 months)

Recovered 1/1 Vaccinated
recovered + 1 vaccination: valid for 180 days (6 months)
recovered + 2 vaccinations: valid for 270 days (9 months)

Exception for children and adolescents under 18 years of age:
2 vaccinations or recovered + 1 vaccination: valid for 210 days (7 months)
3 vaccinations or recovered + 2 vaccinations: valid for 270 days (9 months)

All vaccines not licensed in Austria (e.g. Sputnik V, Sinopharm- or Sinovac)
not valid

For entry, the vaccination certificate is still valid for 270 days. However, please note that you may not be able to visit facilities that require 2G proof.


RECOVERED

Proof of recovery or certificate of isolation: 6 months (180 days) after end of quarantine.
A medical confirmation of an infection confirmed by a molecular biological test also counts as evidence.


TESTED

According to the official site of the Austrian Ministry of Social Affairs and Health, the following tests are currently considered as 3G proof:

  • a proof from an authorised body of a negative molecular biological test result (e.g. PCR test), the collection of which must not have taken place more than 72 hours ago.
  • proof from an authorised body of a negative result of an Antigen test, which must not have been taken more than 24 hours ago
  • proof of an Antigen test for self-testing, which was recorded by an official data processing system and which was taken no longer than 24 hours ago.



CHILDREN

A Covid proof is required from the age of 12.

For school children from Austria, the Ninja Pass is considered equivalent to the 3G proof and is also valid for the weekends of the respective test week.

Foreign children of compulsory school age from 12 to 15 years need to be able to show consistently negative tests (of which at least 2 tests are PCR tests) during one calendar week. In the case of PCR tests, the test must have been taken no longer than 72 hours ago.

The deadline for the existence of compulsory education is (according to the Compulsory Education Act 1985) September 1st, 2006. All young people born after September 1st, 2006 are considered compulsory school and can use the Holiday Ninja Pass.

Is there a right to a refund if there are tightening of the conditions of purchase for season tickets, subscription blocks & multi-day ski passes or for access to a ski resort?

Should the current legal requirements for the purchase of the above-mentioned tickets or for access to a ski resort change and the owner of a season ticket, subscription block or multi-day ski pass cannot / does not want to comply with the terms of use of the season ticket (e.g. 2G/3G rule), and the use thereof is therefore only possible to a limited extent or not at all, there is no entitlement to a refund.

What applies for gastronomy?

Status 17.2.2022: The 3G-rule currently applies to all catering establishments on the mountains.

Questions about reimbursement

Will ski passes be refunded in the event of an official closure (lockdown) of the ski resorts due to Covid-19?

A refund is guaranteed if no ski operation is possible for at least 4 weeks during the season period of 9th October 2021 to 1st May 2022 in all regions of the SuperSkiCard and the season tickets were used for less than 15 days.
There is no entitlement for the period of a current closure or one that took place before the purchase.

Does the right to a refund apply if my arrival in one or more regions of the SuperSkiCard cannot be reached due to a border closure, or a travel warning is issued by my country of origin?

No, no refund will be given in the event of border closures or travel warnings.

How is the refund calculated?

The amount of the refund is based on an amortisation calculation. If the season ticket was used on 15 or more ski days, it is considered to have been used sufficiently and amortised.
If a refund is granted (see question 1), € 53 Euros (adult price) will be deducted from the purchase price per ski day used, and the difference will be refunded.
With a subscription block, ski days not consumed will be refunded aliquot.
In the case of multi-day ski passes, an aliquot refund of the unused ski days will be made.

After how many days of skiing is the season ticket considered to have been used sufficiently and there is no entitlement to a refund in any case?

From 15 days of use, the season ticket is considered sufficiently used and a refund is excluded.

Is there a refund for season tickets if one or more ski resorts in the SuperSkiCard regions are closed due to a lockdown?

As a ski association with over 90 cable car companies, SuperSkiCard customers have plenty of opportunities and alternatives for a flexible choice of ski area. The closure of one or more ski resorts, regardless of the duration of the prescribed closure, does not affect the operation or the opening hours of the remaining ski resorts and thus does not affect the basic possibility of using the SuperSkiCard. Therefore, no refund will be given.

Reimbursement season tickets 2020/21

information for season tickets 2020/21

General questions

Which provisions or capacity restrictions apply to cable cars?

There are no capacity restrictions for cable cars and lifts.
Since 15th September, the wearing of an FFP2 mask is mandatory.
Additional requirements of the individual cable car companies must be observed.

How do I conduct myself in an appropriate manner? How can I best protect myself and others?

  • Only head to the piste when you are in good health. If you have any signs of illness please stay home.
  • Use contactless payments or purchase the ski tickets you want in advance in our online ticket shop.
  • Refrain from handshakes and hugs.
  • Wear nose-mouth protection in designated areas.
  • Maintain sufficient distance from people you do not know where possible
  • Wash your hands with soap regularly and use disinfection dispensers provided.
  • Ensure there is plenty of ventilation in enclosed spaces and cabins
  • Pay heed to the notice boards and instructions from staff.
  • Pay heed to the general hygiene rules and also coughing ans sneezing etiquette.
  • Act in a responsible manner.


Many thanks for your support. We look forward to enjoying the winter season 2021/22 together.

Information: This page is continuously updated to reflect current government measures and regulations.